Hyundai ranked first in the J D Power after-sales customer service index
CHENNAI Hyundai Motor India has been ranked No. 1 in 2019 J D Power After-sales customer service index (CSI) Study, third consecutive time. Tata Motors and Mahindra Mahindra ranked second and third.
The study examined customer service satisfaction in the mass market segment and brand performance over a period of the last year.
In 2019 study, Hyundai Motor India Ltd ranked highest in overall service fulfilment with a score of 903 points.
S S Kim, MD u0026 CEO, Hyundai Motor India, said, “We are overwhelmed and delighted to be ranked as No 1 on the J D Power Customer Service Index (CSI) for the third consecutive year. As a Lifetime Partner and beyond, Hyundai is committed to extend Best Service Experience for its valued customers In India.
With strong network of 1,326 Service Outlets across India, Hyundai connects with more than three million customers every year, offering 360-degree digital service experience, door-step assistance, pick up & drop services & various initiatives round the year like free car care clinics, before service camps and customer meets.
Also, Hyundai has upgraded the customer lounges to offer premium experience giving customers a home-like comfort while getting their cars serviced.