The BMC mirrors control room in Parel saves the day during the rains

Mumbai: a 24-hour disaster management control room for the city in Parel - a mirror image of the central center at BMC headquarters - had to be activated for the first time on Monday and efficiently served during the next 30 hours.

The Parel center, inaugurated in March, entered as an Internet and telephone connection to the central control room due to a problem with the fiber optic cable. The control room handles all calls to its 1916 helpline for mishaps ranging from building shocks and fires to clearing water and falling trees, and mobilizes the necessary machinery and rescue.

The situation was tense when the lines dropped around 11 am on Monday, as the Indian Meteorological Department had forecast heavy to very heavy rains. Around 10.47 in the morning, in fact, warnings were issued for periods of heavy rain to continue for the next 3-4 hours in the city. Heavy rain periods generally mean that the number of calls to the disaster control room is doubled, especially in the water register.