End user IT spending in India to reach $ 15 billion in 2019: Gartner

MUMBAI: End User Information Technology Spending From Indian Companies Will Increase By Almost 10 Percent To $ 15 Billion In 2019, A Report On Monday.

The Fastest Growth Will Be In The Business Process Outsourcing Sector, Growing By Over 14 Percent To $ 1.9 Bill Gartner Said.

" High GDP Growth Rates Are Driving Local Organizations To Increase Their Investment Infrastructure , Applications, And Digital Initiatives, Which Are Moving More And More To The Cloud," His Vice President For Research Arup Roy Said.

Non-traditional Sectors Like Logistics, Transportation And Manufacturing Are Experiencing Healthy Growth Rates As Their Business Models Get Centered On IT Investments, He Added.

On The BPO Front, The Report Said Crowdsourcing , Working At Home (WAH) Or Teleworking, And The 'gig Economy' Will Account For 40 Per Cent Of The Customer Management (CM) BPO Workforce By 2021, Up From 7 Per Cent In 2017. By 2021, It Will Account For An Estimated 900,000 People.

Nearly two-thirds of this will be employed by CM BPO service providers, while the rest will be employed by end-user companies directly, Roy Said.

"A key benefit of Crowdsourcing , WAH/teleworking and the gig economy is access to specialized talent that may not all reside in the same area or that may be unwilling to commute to a central location to work," he Said.

This Model Also Helps To Limit Other Business Risks, For Example, By Offering Clear Benefits From One Business Continuity perspective and helping attract buyers from a corporate social responsibility perspective, the report Said.

The managed services and cloud Infrastructure services will continue to be the biggest segment in terms of spending on IT services in India, with nearly $6 billion in spends, it Said.

Roy said there is a shift in how organisations are adopting to the cloud, mentioning that they are looking not just to acquire cloud Infrastructure as a service (IaaS) resources themselves, but also the automated management of those resources, management tools delivered as services, and cloud software Infrastructure services.

Hence, The Consultancy Expects That While IaaS-only Cloud Providers Will Continue To Exist, They Will Increasingly Become Niche Due To Breadth And Depth Of Service Offerings That Require End-user Organizations.

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