Government received 729 complaints of fall calls this year
New Delhi, July 4 () The government received 729 complaints about the fall of calls in the first half of this year, Parliament was informed on Thursday.
The Department of Telecommunications (DoT) through the Centralized System of Repair and Supervision of Public Claims (CPGRAMS) received 622 complaints about the fall of calls, while the telecommunications regulator Trai received 107 complaints until June 25, said the minister of Telecommunications, Ravi Shankar Prasad, in a written response to Rajya Sabha
The number of incidents of dropped calls/inadequate network coverage reported through CPGRAMS to DoT is 4,534 in the year 2017, 1,678 in the year 2018 and 622 in the year 2019 (until June 25, 2019). Trai also received 488 complaints in 2017, 1,109 complaints in 2018 and 107 complaints in 2019 (until June 25, 2019) in call calls, said Prasad.
The minister said that according to performance monitoring reports for cellular mobile phone services for the quarter ended in March 2019, service providers have met the benchmark for both parameters to assess call drop, except Bharat Sanchar Nigam Ltd (BSNL) in West Bengal Service Area. BSNL has received an explanatory cause notice to explain its position, including the reasons for the breach, Prasad said. PRS HRS