Employees work harder and take fewer leaves: Deloitte

Bangalore: Employees are spending more hours of work and there has been significantly less absenteeism during the coronavirus crisis, according to a study by the consultancy Deloitte .

The report said 90% of CXOs surveyed noted that people are working more. In unprecedented times, greater accountability in the workforce across industries and functions, is a common theme to thrive in the new normal, Deloitte said.

About 72% of CXOs believe that the role of the team leader will be most important in leading the organization through change, and that their managers are making progress on the task.

Deloitte surveyed and had virtual one-on-one conversations with CXOs from 42 Indian organizations. About 75% of CXOs said they already had tools for collaboration - like Zoom, MS Teams and WebEx - in the firm and did not have to make new investments during the crisis. However, 55% CXOs said their IT infrastructure (availability of hardware, internet and remote access) fell short of facilitating a smooth transition to remote working.

Shortage of desktop/laptop computers, lack of VPN access, restriction due to on-site software, lack of data cards are some of the top reasons cited for business disruption. Most companies have implemented data and broadband reimbursement policies to allow the workforce to stay connected.

Some organizations are considering increasing the share of gig workers as others reduce dependency in favor of full-time workforce. About 80% of the organizations Deloitte spoke to currently have less than 10% of their workforce base on alternative working models, largely limited to contractors.

About 40% of CXOs have already started a review of how roles can be redesigned to minimize attachment to physical assets. Organizations that began implementing remote work (before the national shutdown was announced) were better prepared to handle the situation, with only 10% reporting a drop in productivity.

Most of them formed teams of HR, IT, and others who prepared for large-scale migration of the workforce to virtual work models, including preparing IT infrastructure, setting workforce guidelines , training in virtual tools, etc.