UIDAI will pay CBSL for Apr.
Bangalore: Aadhaar's issuing body UIDAI said it originally agreed to make payments to Conneqt Business Solutions Ltd (CBSL), formerly Tata Business Support Services, for humanitarian reasons during the shutdown.
UIDAI said that the contract between UIDAI and CBSL is neither canceled nor suspended. But the contract, he said, is based on per connection minute, regardless of the amount of resources committed.
UIDAI's contact center services during the month of April 2020 were put on hold for the duration of the blockade following the declaration of a national blockade due to the Covid-19 pandemic, UIDAI said. Therefore, there is no responsibility for payment, he said. Last week, some CBSL staff members took to Twitter to express their distress at not receiving April's salary.