Railways will find ways to deal with early ticket reservation after April 14

NEW DELHI: Indian Railways is likely to address the issue of passenger reserved tickets after April 14 (Tuesday) in anticipation of the resumption of priority services.

The sources said that it can suspend the reservation of tickets until there is no clarity from the government about the resumption of passenger trains. The issue of early booking reportedly came up on Sunday at a high-level review meeting on transportation and supply chain issues.

“The decision to extend the blockade and what services will be allowed and on what scale will be announced soon. But there is almost no indication that all the passenger trains they operate for which people have already booked tickets. The railways will have to deal with this, said a source.

Railways that continue to pre-book tickets after April 14 have surprised many by considering that another government-owned transport entity Air India has suspended ticket booking until April 30.

On Sunday, a media report highlighting how railroad subsidiary IRCTC never returns convenience charges, even if trains are canceled, sparked debate.

In a clarification, the rail power source said it provides the ability to book electronic tickets for train travel and one can book them from home, office or even anywhere using the mobile phone all day.

“For this facility, IRCTC charges a nominal convenience fee of Rs 15 per ticket to book non-AC classes and Rs 30 per ticket for AC and first class tickets. A ticket can have a maximum of six passengers and the charges are charged only per ticket and not per passenger, ”said the clarification.

He said that to provide this facility, the IRCTC must incur operational costs for server maintenance, improvements in customer comfort and user experience, such as the installation of chatbot, PNR confirmation predictor based on artificial intelligence and improvement Of capacity.

“There is a fixed cost in the operation of these facilities even without booking a ticket. Per day, the cost of maintaining the ticketing operation is Rs 32 lakh. Annual spending on this account is Rs 125 crore, ”the statement said.

He added that when a train is canceled, the passenger gets a full refund of the fare. There is no refund for the convenience fee, which is nominal and is used for daily maintenance and upgrading of the ticketing facility.