Food delivery because they share temporary staff readings
Madhav Chanchani | TNN
Bangalore - India's largest delivery platforms such as, and, which handles the Behrouz Biryani and brands, and the tea chain, share email readings, cooks, and other staff involved in preparing food. The move is part of efforts to make customers feel more comfortable. This occurs when these companies have begun to take a series of measures to expand hygiene practices with the coronavirus outbreak, and seek to gain consumer confidence.
Zomato and Swiggy, which are restaurant aggregators, in recent weeks have begun to highlight restaurants that regularly perform temperature checks more prominently in their applications. Rebel Foods implemented the practice of sharing the temperatures of everyone involved in food preparation last week and also plans to share a medical certificate from those involved starting next week.
Zomato plans to start sharing the exact temperature of the delivery staff starting on Friday, and also sharing next week's chef details. Swiggy has also started sharing the temperature of chefs and packers on his private labels like Bowl Company and Homely. Additionally, you are encouraging third-party restaurants on your platform to also follow this practice.
While the number of orders from food delivery companies fell by 70-80% last week, they have now begun to recover even as India is in its third week of national closure. Before the blocks, India's online food delivery market was pegged at 2.5-3 million orders per day.
“These days, trust is above everything else and consumers will also prefer more brand name restaurants. Our kitchens operate with cameras 24 hours a day, 7 days a week, and we take the temperature of those who work every three hours, ”said Jaydeep Barman, CEO of Rebel Foods. He added that the overall business of 11 brands at Rebel decreased 40%. But in better-known brands like Behrouz and Ovenstory, the drop was much less by 10-15%.
Rebel Foods currently operates 270 of its 320 kitchens across the country, working with 60% of its original workforce. Platforms like Swiggy and Zomato have also seen only a limited number of restaurants open for delivery, which has been one of the reasons behind the drop in orders, plus customers have become more cautious.
Chaayos, which also serves snacks in addition to tea, was one of the first to measure and display the temperatures of the people involved in preparing meals since March 24, just after the Janta curfew. According to CEO Nitin Saluja, the platform is currently doing 50% of its business prior to closing.
Globally, in countries like the US USA, UK, Italy, France and Germany, in the first 2-3 weeks after an increase in coronavirus cases, there was a drop in online food delivery orders. But later, they especially recovered when larger restaurant chains begin to open for deliveries.