Delhi government launches Covid-19 helpline on WhatsApp

NEW DELHI: On Thursday, Prime Minister Arvind Kejriwal, led by the Delhi government, launched a specific helpline number to ensure that citizens have easy access to credible information on the Covid-19 crisis. ... the Delhi NCT Government Health and Family Welfare Department has launched a specific WhatsApp helpline number: +91 88000 07722. This service is free to use and will act as a central source of accurate information, Reliable and up-to-date updated information on the ongoing pandemic, WhatsApp said in a statement.

To use the helpline, users must save the number to their phone contacts and then send a text message with the word 'Hello' in a WhatsApp message to get started. This service has been created on the WhatsApp business API, using Infobip India and will be available in English.

The total number of cases in Delhi is 219, including four deaths. Overall, there are over 1,900 cases of the deadly pandemic that has caused more than 50 deaths across India.

The WhatsApp helpline is an automated chatbot service that will allow citizens to get verified answers to questions about the coronavirus from the government health department within 24 hours, according to the statement.

The service will provide information on topics such as coronavirus prevention and symptoms along with containment advice, other numbers for the service's helpline, request for electronic passes, and general information on the measures the government is taking to address this. crisis, he added.

The Delhi government is pleased to partner with WhatsApp to establish a dedicated Coronavirus helpline for its residents to ensure that all their queries related to Coronavirus are answered with credible and accurate information. We are doing our best to keep our citizens safe in these challenges at times and urge everyone to stay indoors and make sure they only trust verified information channels, said Delhi Chief Minister Arvind Kejriwal said.

WhatsApp India chief Abhijit Bose said the company's focus, right now, is to make sure every citizen can access credible and accurate health-related information.

We value the opportunity to support the Delhi Government and urge people to do their part by relying on authentic and official sources of information, he added.

In addition to the MyGov central helpline, similar services have been introduced in several states in India to help users find credible information in both English and their specific regional language.

Users can reach health ministries of Maharashtra, Gujarat and Kerala on WhatsApp with more states to launch in the coming days, the statement said. Users can also reach out to the fact-checking community by visiting WhatsApp's recently-launched Coronavirus Information Hub, it added.