#WorkFromHome during crash: Slow internet causes corporate problems

With a sizeable population among the home-based workforce, in recent times, due to the Covid-19 outbreak, there has been an increased burden on home Internet connections. Several companies try to handle heavy emails, international video calls, and conferences on their home broadband. Industry sources speculate that there has been a 20-40% increase in online traffic across India since mid-March. This has resulted in slower internet speed and dropped connections, which is not ideal for working from the home model.

Adjust our schedules so that slow Internet does not affect work

The Noida-based couple, Devesh and Chahat Goswami, do their best to schedule their video conferences and other tasks, which require intensive use of the Internet, according to each other's schedules, as the Internet speed decreases if both they use it at the same time. We are both using the same internet connection, so if Chahat is already on a video call, it takes a long time for my call to connect. If you do, your call is interrupted, says Devesh, who works for an IT consulting company. in Sector 62. Chahat, who works for an IT company in Sector 135, adds: In case of team meetings, we are free to adjust the time, but in case of meetings with clients, we have to make many requests to that our calls do not collide and slow down the internet speed.

While the increased load on networks has affected everyone who works from home, it has been particularly difficult for those in jobs that require them to be connected to the high-speed Internet at all times. Suhail Rehman, a Gurgaon-based technology consultant, was in the midst of a major work call with a client from the Netherlands, when suddenly his call was cut off and he refused to reconnect for an hour. By the time the network went down, it was time for the client to answer another call and I had to delay mine for another day. It would have been nice if it was a missed incident, but it happens at least 5-6 times a day. As a result, I cannot do half of my work on time.

Sameer Sharma, who works with a private bank, says: We had a lot of work that required teams from India, East Asia and Europe to sit together. We had to work through chat and not video or audio conference, which is not as efficient or fast. We had a checklist of 20 essentials to complete before March 21 and we only managed 11.

'Use of phone access points instead of home broadband'

Many have resorted to using access points to the 4G cellular network instead of broadband. Vidisha Singh, a marketing professional from Delhi, tells us: I had to download a PDF file with just a few MB and it took me 20 minutes on broadband. I used my phone's access point for a day and although it wasn't as fast as broadband generally is, at least I didn't have to deal with the lost connection every half hour.

'HD video streaming affects internet speed'

On March 21, the Association of Cellular Operators of India (COAI) wrote to the Department of Telecommunications (DoT) and 11 content delivery platforms, urging them to use the data in the least efficient and efficient way possible, given the increase of internet demand.

Streaming high-quality videos on streaming platforms puts an additional burden on the Internet service provider, which, in turn, reduces network speed. Since streaming is primarily for recreational purposes, restrictions on watching high-quality videos can help improve overall Internet speed. This will help those who work from home and need the Internet for a more important job, says Rajan S Mathews, CEO, COAI.

Most streaming platforms have responded positively to the letter, ensuring that they will reduce the quality (bitrate) of the videos and provide viewers with the standard definition option, rather than high definition.

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