Coronavirus Block: Are You Worried About Your Car Warranty? This is what car manufacturers say

NEW DELHI: car companies, including Maruti Suzuki , Tata Motors , M&mandothershaveextendedwarrantiesandservicesontheirvehiclestosafeguardtheinterestofcustomersamidthenationalblockadeduetothespreadofthecoronavirus.

marutisuzukiannouncesservice,warrantyextensions

march30:marutisuzukiindiahasextendedwarrantyandservicetimelinesofcustomervehiclesinthewakeofthecoronaviruspandemic.

forcustomers'vehicles,whosefreeservice,warranty,andextendedwarrantyarescheduledtoendintheperiodfrommarch15,2020toapril30,2020,theywillnowrununtiljune30,2020,hesaid.msiinastatement.

hyundaiextended2-monthsupport

march20:“hmilunderstandsitsresponsibilitytoprovideuninterruptedservicetoclientsinthesedifficulttimes.accordingly,our24/7roadsideassistancewillbeavailableforclientstoguaranteeemergencyhelpifneeded.additionally,forourcustomerswhowereunabletoavailofvehiclewarranty/extendedwarranty/freeserviceduetoamedicalemergencyordealershipclosureinaffectedcities,hmilwilloffer2-monthextendedsupport,sskim,mdandceo,hyundaimotorindiasaid.

inaddition,wehavedeployedmorethan1,000doorstepadvantagebikes/emergencyroadservicecarsfromdealershipstoreachcustomersandgetassistanceincaseofemergenciesandminorrepairs.

m&mwillofferuninterruptedservicesupport

march27:&mahindraassureditscustomersofuninterruptedservicesupportandsaidthatallscheduledmaintenanceservicesandwarrantyrenewalswillbehonoreddespiteexpiration,amidcoronavirus-inducedblockage.

thecompanyhaspromisedcustomersthatanydeadlinesexpiredduringthecurrentsituationforscheduledmaintenanceservicesandwarrantyrenewalswillbehonoredandthemahindrateamwillconsidertheminthemostcustomer-focusedmanner,thestatementsaid.company.

inlightofthecurrentsituation,mahindracustomercarehasurgedcustomerstointeractwiththecompanythroughitsdigitalplatformsforallvehicle-relatedneeds,headded.

mahindra'stoll-freenumberlineshavebeenkeptalivewithemployeeswhoworksafelyfromhomeandprovidethebestresolutionpossibleremotely,thecompanysaid.

tatamotorsextendsfreeservice,oewarrantyperiodtojuly

march27:tatamotorssaidithasproactivelyextendedthelastdatetojuly31forcustomerswhoseoriginalequipmentwarrantyandfreeserviceperiodwereduetoexpirebetweenmarch15andmay31.

alltatamotorsworkshopswillensurethatthecustomershavebeeninformedofthisextension,thecompanysaidinastatement.

toyotakirloskarlaunchespackagetohelpdealers

march30:(tkm)announcedapackage,includingmonetarysupport,foritsdistributorsamidthenationalshutdownduetothecoronaviruspandemic.

thepackagewillprovidethenecessaryassistancetodistributorpartnerstoovercometheblockingphase,ensuringtheirsafetyandwell-beingduringtheseuncertainties,tkmsaidinastatement.

themainobjectiveofthepackageistoensureliquiditytomaintainbusinessduringclosing,thusprotectingdistributorpartnersforabout38to75daysbasedondistributoroverheadsbyprovidingcashflowsupportthatwillhelpthemnavigateinthesedangeroustimes,headded.

thecompany'scovidpackagerangesfromtheimmediatesettlementofanydealershipclaimtothedealershipin-stockinventoryinterestsubsidytopartspaymentdefermentamongahostofothersupports.additionally,tkmisworkingwithitsfinancialpartnersforaone-timereductionininventoryfinancinginterestinthisunprecedentedsituation,thecompanyadded.

extendscomprehensivecustomerservicesupportuntiljuly31

march30:vwindiahasextendedthestandardwarrantywhichexpiresbetweenmarch22andmid-may2020(bothdaysincluded)youcannowtakeadvantageofspecialsupportuntiljuly31.allrepairsunder100%freestandardwarrantyconditionsrepairs(foc)canbeusedasagestureofgoodwill.

aspartoftheextendedwarranty(ew),customerswhosestandardwarrantywillexpirebetweenmarch22andapril15canalsotakeadvantageofpurchasingtheextendedwarranty,upto60daysaftertheexpirationoftheirstandardwarranty.

allexistingewcustomerswhoseewperiodexpiresbetweenmarch22andapril15,mayreporttoourauthorizedworkshopsuntilmay15,foranyrepairsunderewpolicy.

allcustomerswithavalidsvpandwhosemaintenancemustbecarriedoutduringthemonthsofmarchandapril2020,cancontinuetousetheservicesatnoadditionalcostinauthorizedvolkswagenworkshops,untiljuly31.

supportextendedtocustomersthroughjuly31,whosewelcomeandpaymentmaintenanceserviceexpiresduringtheclosingperiod.

audiindia

april1:audiannouncedanextensiononextendedwarrantyandserviceplansforitscustomersinindia.forallcustomerswhoseextendedwarrantyorservicepackagesweresettoexpireduringthelockdownperiod(march15-april15,2020),canberestassuredthattheyhavetheopportunitytoextendtheirplansandreceiveseamlessservicesfortheiraudicars.

>

comments