Railways integrates its helpline numbers into a single number: 139
NEW DELHI: The Indian has integrated his helpline numbers into a single number —139 for quick repair of complaints and passenger inquiries during his train travel, a statement said Thursday.
The new helpline number 139 will take care of all existing helpline numbers (except 182) and it will be easy for passengers to remember this number to connect with the railroads for all their needs during, he said.
However, helpline number 182 will be used for railway safety.
Helpline 139 will be available in 12 languages and will be based on the Interactive Voice Response System (IVRS). A call to this number can be made from any mobile phone and not only from smartphones, which provides easy access to all mobile users.
For safety and medical assistance, passengers must press 1, which will immediately connect callers with call center executives; For inquiries, passengers must press 2, which will be connected to a submenu according to the requirements.
While passengers can press 3 for catering complaints, 4 must be pressed for general complaints.
For complaints related to surveillance, the digit 5 should be pressed; for consultations during accidents, passengers must press 6; To know the status of complaints, passengers must press 9 and then * to speak with a call center executive.